Effective Date: January 2024
At AMAKIPKIP, we strive to provide you with the best experience. We understand that occasionally, you may need to return a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our website, www.amakipkip.com, while adhering to South African laws, including the Consumer Protection Act (CPA).
- Return Eligibility:
- Non-defective Items: You may return non-defective items within 30 days from the date of delivery. The item must be in its original condition, unused, unworn, and with all tags and packaging intact.
- Return Process: To initiate a return, please follow these steps:
- Contact our Customer Service team via email at amakipkipstore@gmail.com or visit one of our Amakipkip Stores across Gauteng within the designated return period.
- Provide the order number, receipt/proof of purchase, item(s) being returned, and the reason for the return.
- Our Customer Service team will guide you through the return process, provide you with a return authorisation number (RA number), and the return address.
- Return Shipping:
- Non-defective Items: Customers are responsible for the return shipping costs for non-defective items. We send you an invoice for shipping costs and organise our courier service to ensure the safe return of the item.
- Defective or Incorrect Items: We will provide a prepaid shipping label or arrange for the item's collection at no cost to you.
- Exchange/Refund Options: Upon receiving and inspecting the returned item(s), we will process the refund according to your preference:
- Refund: If eligible, we will issue a refund to your original payment method within 5 business days.
- Exchange: You may choose to exchange the item for a different size, colour, or style. The exchange will be subject to availability.
- Communication: We will keep you informed throughout the return process via the contact information provided. Please ensure that the provided contact details are accurate and up to date.
- Customer Support: For any questions or assistance with returns, please contact our Customer Service team at amakipkipstore@gmail.com. We are here to help!
Please note that this Return Policy is subject to change without notice. The most recent version of the policy will be posted on our website, www.amakipkip.com. By making a purchase on our website, you acknowledge and agree to the terms and conditions outlined in this Return Policy.
If you have any concerns or require clarification regarding our Return Policy, we recommend consulting with a legal professional to ensure compliance with the latest South African laws and regulations.
Last updated: January 2024